1. Eligibility for Return
Return Window: You have [Insert Number, e.g., 7, 14, or 30] calendar days to return an item from the date you received it.

Condition of Item: To be eligible for a return, your item must be unused and in the exact same condition that you received it.

Original Packaging: The item must be returned in the complete original box and/or packaging, including all instructions, parts, and accessories.

Proof of Purchase: A receipt or proof of purchase (e.g., your order number) is required to complete your return.

Special Note for Hot Wheels Collectors:
Packaging Condition: For collector-grade items, packaging condition is not guaranteed unless the product description explicitly states “Mint Card” or “Collector Grade Packaging.” Returns based solely on minor card/blister wear (creases, soft corners, scratches) that occurred during transit will be treated as standard returns (customer pays shipping).

Damaged Car/Defect: If the Hot Wheels car itself is visibly damaged or defective inside the sealed packaging, it is considered a Defective Item (see Section 4).

2. Non-Returnable Items (Final Sale)
The following items cannot be returned:

Gift cards.

Clearance or Sale items marked as “Final Sale.”

Items that have been opened, assembled, or used.

3. How to Initiate a Return
Contact Us: To start a return, please contact us first at m.abdus@gmail.com with the following information:

Your Order Number.

The item(s) you wish to return.

The reason for the return.

Return Authorization (RMA): We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and the return shipping instructions.

Ship the Item: You must clearly mark the RMA number on the outside of the package. Items returned without an RMA number may be refused.

4. Shipping Costs and Damage
A. Standard Returns (Customer Pays Shipping)
For returns due to a change of mind, incorrect purchase, or subjective dissatisfaction (e.g., minor card condition issues), the customer is responsible for paying the return shipping costs.

Original shipping costs are non-refundable.

B. Defective or Damaged Items (We Pay Shipping)
If you receive an item that is defective (car is broken, missing parts) or damaged during shipping (packaging is severely damaged affecting the product), you must contact us within [Insert Number, e.g., 48] hours of delivery with photographic evidence.

We will cover the return shipping costs and will offer either a full refund or an exchange (subject to availability).

5. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain number of days, depending on your card issuer’s policies. Please allow [Insert Number, e.g., 7-10] business days for processing after we receive the item.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same item, please contact us immediately. Exchanges are subject to inventory availability. If the item is sold out, a refund will be issued instead.